DHI Scotland has been awarded ‘’2018 Patient Service Award’’ for great customer service for the second year in a row! The award was made by WhatClinic.com, a major healthcare search engine. WhatClinic looked at 12 months of data from users of its site, in relation to DHI Scotland including patient review scores, feedback data and clinic contact rates. In 2017 over 15 million people visited the comparison site to find and compare clinics. Customers rated clinics based on a variety of measures including:
This rating is generated from a combination of review scores, user feedback and lots of other user interaction data gathered over time. DHI Scotland clinic has ranked within the top 5% of the market. What a great achievement!
WhatClinic CEO David Roe congratulated DHI Scotland and said “The WhatClinic Customer Service awards have now run for nine years. In 2018 we are now including tens of thousands of ratings of patient to clinic phone calls, rating clinics on their politeness, helpfulness and customer service over the phone, as well as through email, online and in person.
Ratings are useful to both consumers and clinics. Consumers can see which clinics have rated well with lots of other users, and Clinics can evaluate their own performance against others in their market, ideally with the goal of getting better and better at serving their patients, which is ultimately good for everybody. "